How to Help Your Business
April 17, 2019 - by Chelsey Eddins Blog Post, Business
Recently I spent the day with a group of business owners and consultants from BBSI in Idaho Falls. There are many things we learned and it didn’t take a small amount of time to do but ultimately the takeaways are going to have an impact on our business.
The following includes the highlights with some brief and hopefully impactful commentary that gets you thinking about how you can improve in your business and/or avoid making some of the mistakes others make.
Activities to improve your business
- Monthly employee interviews. This was an insight from a home security company called Teton Security and the insight was meaningful because it showed the staff that the owners care about them.
- Clear Vision and Mission. Make sure that your people understand what you represent and where you are headed in business. Why do you do what you do? What gives you the passion to take the risks to move forward and make it all happen?
- Take a Risk. Don’t be afraid to take the risks that make sense for your next stages of growth. While everything will never be certain you can eliminate much of it through due diligence and staying within your area of expertise.
- Effective communication. Talk about one that hits home whether at work, home or well, anywhere in life. We have to overcommunicate and give people true insights into our expectations and provide feedback that is meaningful for personal and organizational growth.
- Define Roles and Set Expectations. Understand and makes sure your people understand what is expected from them by defining clearly what their role is. This doesn’t mean it won’t deviate at times but help them know where they stand by giving them the proper foundation to stand on.
- Believe in yourself. Look entrepreneurship and business ownership can downright be hard and you have to push through the thick and the thin of it because people are depending on you.
- Underpromise/Overdeliver. Make sure that you set proper expectations. If you promise something, give it and make sure it is done well and even go beyond the expectations set.
- Get Buy-in. Everyone in the organization needs to buy into why they show up every day to work. What’s in it for them but help them find their “why” of being there beyond just the paycheck. This can be through rewards outside of the dollars and cents. It can be the culture and environment provided. Ultimately it’s you getting the right people on the boat rowing with you in cadence and moving in the same direction.
How to hinder your business
- Hire based on personality alone. Hire based on capability. There are too many people that can become good at reflecting behaviors. If you hire based on the personality you will too often hire more people just like you, which can be good and bad. There are reasons people fit into different roles and it’s because they fit. Not everyone should be the business driver. Sometimes you need people to stay behind in the functional roles, like accounting…
- Assign tasks you aren’t willing to do. There is a time when as a business owner you will move on from taking out the trash because you can assign it to someone. That doesn’t mean you give it away because you won’t do it. It’s best that as a leader you show by example.
- Assume people know your expectations or roles. Define them clearly so there isn’t any confusion. People are often disappointed because they didn’t meet expectations. Well, it’s on you if you haven’t given clear expectations and guidelines to abide by.
- Let negativity permeate through your organization, especially from upper management. An example was given by franchise owners who had a point of sale system imposed on them that simply seems awful. It has grown to be an issue and even customers are learning of its complexity and pain in the assity. Don’t let this negativity tear down your team. While it may be painful to be the one to face what you can’t control and make the best of it.
- Assume your employees want what you want. Some people want money, others want time, others yet want association and purpose. Not all are equal in what they want and rarely will you find someone who wants what you want. Help them find their “why” and communicate yours when it seems it will help your team find and reach theirs.
- Promise what you can’t deliver. Stay within your scope. You know what you know and promising outside of that will just set you up for failure. Know what you do really well, provide it and once that takes really good care of you, maybe, just maybe, explore what else might compliment your expertise and ability.
We have responsibilities as business owners to all who work with us. Our partners depend on us, staff, vendors, clients, etc. The above is a short list of a day’s worth of discovery and helped shape a more clear vision into the next steps we will be taking at Strategic Social Partners.
Written by Colter Hansen